Privacy Policy for Mankulanagara Homestay App

Last Updated: October 30, 2025

This Privacy Policy (“Policy”) explains how CODEPOINT Softwares Pvt. Ltd. (“Company”, “we”, “us”, or “our”) collects, uses, and protects information in the Mankulanagara Homestay mobile application (“App”). The App is intended for use by homestay owners and managers to manage booking slots and information about guests. By using the App, you agree to the practices described in this Policy.

1. Scope & Key Facts

• Business users only: The App is designed for homestay owners/managers. It is not a consumer booking app.
• No customer registration in the App: Guests do not create accounts within the App.
• No payments collected in the App: We do not process or store payment card details through the App.

2. Information We Collect

We collect the following categories of information to operate and improve the App:

• Owner/Manager Account Information: When you create or maintain an account, we may collect your name, email address, phone number, role, and optional profile details necessary for administration and support.
• Guest Information (entered by owners/managers): You may input guest names, contact details, booking dates, party size, stay preferences, and notes relevant to a reservation. You are responsible for ensuring you have a lawful basis to provide this information to us.
• Usage & Device Information: We may collect device type, operating system, app version, unique identifiers, crash logs, and in‑app activity (e.g., screen views, button taps) to maintain security and improve performance.
• Location (optional): If you grant permission, the App may access approximate device location to support operational features. You can disable location access in your device settings at any time.

3. How We Use Information

• To provide, secure, and maintain the App (e.g., authentication, syncing reservations, audit logs).
• To communicate with account holders about service updates, incidents, or product changes (you can opt out of non‑essential marketing communications).
• To analyze service performance and improve features using aggregated or de‑identified data.
• To comply with legal obligations and enforce our terms.

4. What We Do Not Do

• We do not allow guest sign‑ups or consumer accounts within the App.
• We do not collect or process payment card information in the App.
• We do not sell or rent personal data.

5. Sharing of Information

• Service Providers: We may share information with trusted vendors (e.g., hosting, analytics, error logging) who process data on our behalf under confidentiality and security obligations.
• Business Operations: Information you enter (including guest details) may be available to authorized users within your organization to manage reservations.
• Legal Compliance & Protection: We may disclose information to comply with laws, regulations, legal processes, or to protect rights, safety, and property.
• Aggregated/De‑identified Data: We may share reports that cannot reasonably identify an individual to help improve the App.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information for as long as necessary to operate the App and fulfill the purposes described in this Policy, unless a longer period is required by law. You may request deletion of your account and associated data by contacting us at [email protected]. We may retain certain logs or records where legally required or for legitimate business purposes (e.g., security, fraud prevention, dispute resolution).

8. Your Responsibilities as an Owner/Manager

• Only enter guest information that is necessary for managing reservations and operations.
• Ensure you have a lawful basis (e.g., consent or legitimate interest) to provide guest information to us.
• Keep your account credentials secure and up to date.

9. Children’s Privacy

The App is a business tool and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that information from a child has been provided, we will delete it promptly.

10. Third‑Party Links & Services

The App may contain links to third‑party websites or integrate third‑party services (e.g., analytics, error reporting). Their privacy practices are governed by their own policies. We encourage you to review those policies when you interact with third‑party services.

11. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal information, and to withdraw consent where applicable. To exercise these rights, contact us at [email protected].

12. Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated in the App or by other appropriate means. Your continued use of the App after an update signifies your acceptance of the revised Policy.

13. Contact Us

CODEPOINT Softwares Pvt. Ltd.
Email: [email protected]